Can I Change or Cancel My Order Once It Is Submitted?
Once an order is submitted, we immediately begin preparing it and therefore cannot make any changes. Please make sure to confirm all order details prior to submitting the order.
Kess InHouse uses UPS for most orders, to ensure that your products get to you quickly and without damage. Most items take about 7 - 10 business days to create, your order will ship within approximately 3 - 5 business days from the time it is produced. If you choose to have the item shipped with a different shipping company of your choice, you are relinquishing all responsibilities of that shipment from Kess Inhouse making any delays, damage, or missing items your responsibility.
*If you ordered two or more items, you may receive them in multiple packages on different days.
International shipping charges (all orders outside the U.S.) DO NOT INCLUDE the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.
Within 2 business days of placing your order, you will receive an email confirming that Kess InHouse has received your order. You will receive a second email when your order ships.
How Do I Check My Order Status?
You can check the status of your order by clicking on the "Order Status" link in your order confirmation email or by going to our site kessinhouse.com and clicking "Order Status" on the top of the home page.
KESS InHouse does not accept returns, exchanges or refunds. All of our products are made to order and all sales are final. If the product you have received is defective or incorrect, we will be more than happy to replace it. Please contact Kess InHouse Customer Support within 15 days for details on how to go about this process. As part of the replacement, you will be required to send the defective or wrong item back to us; the initial shipping cost is non-refundable.
Due to the nature of screen to print resolution, please be aware that some color variations might occur.
Please note that we do not print metallic, neon, or glitter on any of our products at this time.
Thank you for your support to us and our artists.
Discounts cannot be combined with already existing offers. Current sales exclude any and all Outlet items and KESS Custom Prints.
Still Have Questions?
Please Contact Us and we will do our best to respond to your e-mail within 48 hours.