FAQS

Order Information

How do I place an order?

When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Checkout" from your cart to confirm your items, and enter your shipping and payment information. Once you've verified your information is correct, click on "Place My Order" to finish.
Most items take about 7 - 10 business days to create, your order will ship within approximately 3 - 5 business days from the time it is produced.

When will I receive my order confirmation?

Within 2 business days of placing your order, you will receive an email confirming that Kess InHouse has received your order. You will receive a second email with tracking information when your order ships.

How do I check my order status?

You can check the status of your order by clicking on the "Order Status" link in your order confirmation email or by going to our site kessinhouse.com and clicking "Order Status" on the bottom of the page.

Delivery

What shipping carriers are used?

Kess InHouse uses UPS for most orders, to ensure that your products get to you quickly and without damage. Most items take about 7 - 10 business days to create, your order will ship within approximately 3 - 5 business days from the time it is produced. If you choose to have the item shipped with a different shipping company of your choice, you are relinquishing all responsibilities of that shipment from Kess Inhouse making any delays, damage, or missing items your responsibility.
*If you ordered two or more items, you may receive them in multiple packages on different days.

International shipping

International shipping charges (all orders outside the U.S.) DO NOT INCLUDE the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.

Returns & Discounts

Can I return my order?

KESS InHouse does not accept returns, exchanges or refunds. All of our products are made to order and all sales are final. If the product you have received is defective or incorrect, we will be more than happy to replace it. Please contact Kess InHouse Customer Support within 15 days for details on how to go about this process. As part of the replacement, you will be required to send the defective or wrong item back to us; the initial shipping cost is non-refundable.

Any return/exchange inquiries must be presented in an email or phone call. If you come to our corporate office you will be turned away and will need to submit an inquiry online.

Can I have multiple discounts applied?

Discounts cannot be combined with already existing offers. Current sales exclude any and all Outlet items and KESS Custom Prints.